Shipping policy

SHIPPING POLICY

Everything you need to know about our shipping process.

All orders are shipped internationally from China. Delivery estimates are for reference only.

PROCESSING TIME


  • All products are handmade. Orders require 3–7 business days for processing and preparation before shipment.
  • Certain items, including some silicone products, may require an additional 5–7 business days to fully set before shipping.

SHIPPING TIME

We provide Standard International Shipping .We cooperate with global mainstream carriers including USPS, Royal Mail, DHL and other local postal services. The specific carrier will be automatically assigned according to your destination country.


Shipping time depends on the delivery option you select at checkout. Estimated delivery times are as follows:

Region and Estimated Delivery Time

United States, Canada, United Kingdom, Europe :7–12 business days
Australia :7–12 business days
New Zealand :10–25 business days
Mexico :7–12 business days
Rest of the World :10–25 business days

  • Important note: Times above are only estimates. Actual transit may be longer due to customs clearance, postal backlogs, weather, holiday seasons or other circumstances beyond our control. We do not guarantee delivery deadlines.

SHIPPING FEES


  • Free standard shipping for orders over $39.99 (applies at checkout).
  • Questions? Contact info@squishyhub.net

IMPORTANT INFORMATION


  • Please ensure your shipping address and contact details are accurate before confirming your order.
  • If you notice an error in your address, contact us before the order ships. After shipment, address changes aren't possible.
  • We are not responsible for any import duties or taxes that may be incurred. All import‑related charges are the buyer’s responsibility.
  • Delivery times are estimates and may vary by destination and carrier.

  • Hand‑made squishy note: Our vaseline‑based and handmade squishies may show minor oil seepage or texture changes caused by temperature fluctuations during long‑distance transit. This is normal material behaviour and not considered damage.

ORDER TRACKING


  • Once your order ships, you'll receive an email with a tracking number.
  • Track your package anytime via the Order Tracking link in our menu.

RETURNS & COMPENSATION


  • We do not publish a public return address. All return requests must be submitted by email for prior approval. Approved return instructions will be sent to you after review.

  • If a package is returned due to an incorrect or incomplete address, we'll contact you to confirm the correct address and arrange re‑shipment. Re‑shipping fees are charged to the customer where permitted by law.
  • For lost or delayed packages, please contact the shipping carrier and email us if additional support is needed.

Questions? Email info@squishyhub.net Thank you for your support! 💕